At HEATHFIELD WEAR LTD, your satisfaction is our priority. If you are not completely happy with your purchase, our Refund Policy explains how refunds are processed.
1. Eligibility for Refunds
Refunds are available for items returned within 30 days of delivery.
Products must be in unused, unworn, and original condition, with all tags attached.
Sale items or final clearance items may not be eligible for a refund unless defective.
2. How to Request a Refund To request a refund, contact us at payment@heathfieldwear.com or call +44 7832636826 with your order number and reason for the refund. Our team will provide instructions for returning the item.
3. Refund Process
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 5–10 business days.
Shipping costs are non-refundable, except in cases of defective or incorrect items sent by us.
4. Exchanges
If you wish to exchange an item, please treat it as a return and place a new order.
Contact us for guidance on exchanging your item.
5. Damaged or Incorrect Items
If your item is defective or you received the wrong product, please contact us immediately at payment@heathfieldwear.com or +44 7832636826.
We will arrange a full refund or replacement at no additional cost.
6. Contact Us For any questions regarding refunds, please contact:
