At HEATHFIELD WEAR LTD, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our Return Policy below.
1. Eligibility for Returns
Items must be returned within 30 days of delivery.
Products must be in unused, unworn, and original condition, with all tags attached.
Sale items or final clearance items may not be eligible for return unless defective.
2. How to Initiate a Return To start a return, contact us at payment@heathfieldwear.com or call +44 7832636826 with your order number and reason for the return. Our customer service team will provide instructions and a return address.
3. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a tracked shipping method to ensure your return is received.
4. Refunds
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 5–10 business days.
Shipping costs are non-refundable unless the return is due to an error on our part (wrong or defective item).
5. Exchanges
Exchanges are treated as a return followed by a new order.
6. Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately at payment@heathfieldwear.com or +44 7832636826. We will arrange a replacement or refund at no additional cost.
7. Contact Us For any questions regarding returns or refunds, please reach out to:
