1. What payment methods do you accept? We accept major credit and debit cards (Visa, Mastercard, American Express) and secure online payments through Stripe. All transactions are processed securely in British Pounds (GBP).
2. Is my payment information safe? Yes. All payments are encrypted and handled securely. We do not store full card numbers on our servers, and all transactions are monitored for fraud prevention.
3. How long does it take to process my order? Orders are typically processed within 1–3 business days. You will receive a confirmation email with tracking information once your order has shipped.
4. What are your shipping options and delivery times?
UK standard shipping: 3–7 business days
International shipping: 7–21 business days Delivery times may vary depending on your location.
5. Can I cancel or change my order? Orders can be canceled within 24 hours of purchase. Please contact us immediately at payment@heathfieldwear.com or call +44 7832636826 to request changes.
6. What is your return and refund policy?
Items must be returned in unused, unworn, and original condition
Refunds are processed to the original payment method within 5–10 business days after approval
Shipping fees are non-refundable unless the item is defective or the wrong product was sent For detailed instructions, please refer to our Refund & Return Policy.
7. How can I track my order? You will receive a tracking number by email once your order has shipped. Use this number to track your package on the carrier’s website.
8. Do you offer exchanges? Yes. Exchanges are treated as a return and a new order. Please contact us for instructions.
9. How can I contact customer service? You can reach us via:
Phone: +44 7832636826 Our team responds within 24–48 hours on business days.
10. Do you have a loyalty or rewards program? Currently, we do not have a formal rewards program, but we often offer promotions and discounts. Sign up for our newsletter to stay updated.
